FAQ's


1. Can I trust buying online from Intl Diamond Merchants?

Simple answer is yes. We have an established diamond office in Durban, South Africa. Viewing is possible by appointment. We also have a landline number, a physical address and other company registration details.


2. Are you Affiliated to any Governing Body?

We have been members of the Jewellery Council of South Africa for a number of years.

 

3. What are your Shipping Options?

a) Within South Africa we provide an overnight service to your door in major centres. For outlying areas please allow upto 72 hours. 

b) Internationally we ship via FEDEX. Kindly note that you will be responsible for any duties or taxes levied by customs in your country.

 

4. Is my package insured?

We do have an insurance cover on all packages up to a specified value. 


5. What are my Payment Options?

a) Payment must be made via EFT into our company account for local orders
b) International customers pay use the Paypal service.


6. Why are you so Cheap?

We are South Africa’s largest online retailer of diamonds. We buy in bulk and therefore can offer the lowest prices guaranteed. We have thousands of satisfied customers worldwide.


7. Can I view the diamond or jewellery piece I am interested in?

Yes sure you can. Please make an appointment via email or phone and we will gladly assist.